Customer Care

Join the startup that’s built to … BOOM!

Work Setup: on-site.

Hire mode: Direct hire

Since our job vacancy post isn’t what you are used to; then forget bureaucracy and trivial, old-style work methods. If you are looking to suit up, then we aren’t the right place for you. Nonetheless, if you are passionate, have CRAZY ideas popping up in your head round the clock, and seeking the highway and fast track to career progression, then you and QwK are meant to be! We are the place that enjoys a joke whilst finishing up an important task.

About Us

At QwK, we are revolutionizing the delivery service industry with our disruptive technology and unparalleled range of services. Our mission is to provide customers with an exceptional delivery experience at unmatched competitive rates. Powered by cutting-edge AI and innovative technologies, our platform enables seamless delivery of food, drinks, groceries, and pharmacy items through our user-friendly app and website.

Job Description

Customer Care Representatives at QWK are the frontline heroes who ensure every customer interaction is a positive and fulfilling experience. This role is pivotal in building and maintaining trust between QWK and its customers by providing timely, empathetic, and effective solutions to inquiries, complaints, and feedback. Team members are expected to leverage their deep understanding of QWK's services and policies to offer support, resolve issues, and contribute to continuous improvement in service delivery.

Responsibilities

· Customer Inquiry and Issue Resolution

· Handle customer inquiries across multiple channels, including phone, email, live chat, and social media, ensuring a prompt, accurate, and empathetic response.

· Diagnose and resolve customer issues, ranging from order tracking and delivery problems to billing disputes, with a focus on first contact resolution whenever possible.

· Customer Experience Enhancement

· Contribute to the development and implementation of policies and procedures that enhance the customer experience, reduce resolution times, and improve overall satisfaction.

· Collect and analyze customer feedback, identifying trends and insights that can inform service improvements, product enhancements, and more personalized customer interactions.

· Communication and Collaboration

· Maintain effective communication with customers, providing updates on issue resolution progress and any changes in service or policies.

· Collaborate with other departments, including Sales, Logistics, and IT, to resolve complex issues, implement solutions, and ensure a cohesive customer experience.

· Customer Advocacy and Loyalty Building

· Act as a customer advocate within QWK, ensuring customer needs and feedback are addressed in product development and operational decisions.

· Implement loyalty-building initiatives, such as follow-up contacts and personalized service adjustments, to turn satisfied customers into brand advocates.

· Training and Development

· Participate in ongoing training to stay updated on QWK’s products, services, and customer service best practices.

· Contribute to the training and mentoring of new customer support team members, sharing knowledge and best practices to enhance team performance.

Qualifications

A bachelor’s degree in Business Administration, Communications, or a related field is preferred.

Proven experience in a customer support role, preferably within the delivery services, e-commerce, or logistics industry, with a track record of exceeding customer service standards.

Strong proficiency in customer service software, databases, and tools, as well as MS Office or equivalent applications.

Excellent verbal and written communication skills, with the ability to communicate clearly and empathetically with customers.

Demonstrated ability to handle stress and adapt to rapidly changing business conditions and customer needs.

Personal Attributes

· Friendly and hospitable

· Exceptional problem-solving skills, with a creative and flexible approach to conflict resolution.

· High emotional intelligence, with the ability to empathize with customers and understand their needs.

· Friendly and hospitable

· Strong organizational and multitasking skills, capable of managing several customer interactions and priorities simultaneously.

· A positive and resilient personality, with a commitment to providing outstanding customer service even in challenging situations.

· A team player with a collaborative spirit, eager to share knowledge and work together to achieve team and company goals.

· مرة كمان عشان خاطرك......

o Friendly and hospitable

Why Join Us

Joining QwK means being part of a forward-thinking team that is reshaping the delivery service industry. You'll have the opportunity to unleash your creativity, make a significant impact, and contribute to our mission of providing unparalleled delivery experiences to our customers. Most importantly, be a part of the starting team and contemplate at your qwk career progression.

How to Apply

If you're passionate about leveraging technology to drive innovation and want to be part of a dynamic team that is redefining the delivery service, we want to hear from you! Please submit your resume. Please drop us 2-3 lines on why you're the perfect fit for this role.

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